Curso de Change Management

Diagnosing Change

• Monitoring performance, measuring effectiveness
• Efficiency and effectiveness
• Techniques for assessment
• Understanding the ‘human’ dimensions of change
• The change equation
• Authenticity in diagnosis

• Managerial skills for effective organisational change
• Coping with organisational change
• Coping with change
• The coping cycle
• Coping with the process of change
• Crafting change for the individual
• Providing information
• Give people time
• Involving people

• Cycles of change
• Learning and change
• Programmes of change
• Change architecture: blocks

• Force field analysis
• The implementation exercise (checklists 1 and 2)
• The self-assessment exercise (checklist 3)