Curso de Corporate Receptionist & BluePoint Visitor Management Software 2 Week Course - Accredited by the Institute of Hospitality

Course Material covered:

UK Leading company receptionist procedures and brand standards:

• Welcoming visitors and making an excellent first impression
• Delivering outstanding customer service and building rapport
• Confident body language, professional tone and language
• Personal presentation, dress code and corporate etiquette
• Greeting and assisting members in a professional manner
• Registering clients and visitors and assisting with processing check in and check outs
• Responding to telephone, email and face to face queries
• General Administration duties
• Supporting the switchboard and conference teams
• Assisting with both onsite and offsite events
• Booking couriers and processing mail
• Developing an eye for detail
• Show rounds and lead handling
• Security walk around
• Incident reporting
• Logging and reporting of health and safety issues
• Site Operating Manual handling
• Reporting of maintenance issues
• Local area knowledge
• Meeting room and pantry management
• Use of Outlook calendar
• Email handling and follow up
• Use of daily management log

This course is to over 85% hands-on system training and you will get extensive Visitor Management Software practice on:

• BluePoint VMS
• Booking Appointments
• Producing Visitor Badges
• Producing temporary access passes
• Replacing lost or stolen access passes
• Registering new employee access passes
• Booking and Management of internal meeting rooms

• Client interaction, using our fully functional Reception desk
• Becoming familiar with corporate terminology
• Handling irate clients

• CV writing skills; guidance on creating the correct CV
• Interview techniques; guidance on how to perform well in an interview